CSUMB Online Recruitment System

University Corporation at Monterey Bay
Human Resources

100 Campus Center
University Corporation, Suite 119 (map)
Seaside, California 93955-8001

Main Number: (831) 582-4449



Coordinator of Apartment Life
Student Services II

Student Housing & Residential Life

Job #: FP2013-418

Open until filled. Application Screening Begins:

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California State University, Monterey Bay is distinctive in serving the diverse people of California, especially the working class and historically underserved communities. The identity of the University is framed by substantive commitment to a multilingual, multicultural, intellectual community which enables students, faculty and staff to cross institutional boundaries for innovative instruction, broadly defined scholarly and creative activity, and coordinated community service.

The University Corporation at Monterey Bay on the campus of CSUMB is an equal opportunity employer and committed to building a pluralistic university by hiring personnel with competencies and experience related to the regional and State population.

The University Corporation (Corporation) at CSUMB is an equal opportunity employer and committed to building a pluralistic university by hiring personnel with competencies and experience related to the regional and State population. The Corporation is committed to a standard of excellence in the services it provides and in the quality of work expected of its employees. Every employee has an at-will relationship with the Corporation. This means that employment with the Corporation is at the mutual consent of the employer and the employee and is subject to termination by either party at will, with or without cause or advance notice.

Under the general direction of the Director of Student Housing & Residential Life (Director), the Coordinator of Apartment Life (CAL) is responsible for overseeing the daily leadership and implementation of the educational and operational facets of the Apartment Life program, within 463 apartment units located east of campus, housing approximately 1,000 students. Responsible for providing administrative and management support to the Director in support of the mission of Student Housing & Residential Life, and serves as a member of the departmental management team. The primary areas of responsibility are staff supervision, programs and events, leadership development, operations, administration, assignments, and customer service. Is the primary department liaison with the property management company responsible for financial transactions and facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

1. Assists in the overall administration of the East Campus Student Housing & Residential Life programs and services. Independently supervises, trains, develops and evaluates the East Campus Community Director, the East Campus Assignments and Customer Service Specialist and student assistant staff. Responsible for the recruitment and retention of student assistant staff reflective of the diversity of the student body. Develops agendas and regularly conducts meetings with department personnel. Facilitates the effective development of a cooperative and collaborative working relationship among professional and student staff members.

2. Resolves severe or sensitive student or parental concerns and makes report of resolution to the Director of Student Housing & Residential Life, Dean of Students and Vice President of Student Affairs and/or President.

3. Prepares and allocates a significant portion of the departmental budget and directs spending within assigned areas. Assists in the development of Student Housing & Residential Life goals and objectives.

4. Responsible for collaborating with Student Affairs staff in regards to planning, publicizing, and implementing the following events: On Campus Admissions Day, Orientation, campus recruitment programs, and other special university-wide events for East Campus housing.

5. Communicates and clarifies departmental expectations with reference to resolution of student conduct and employment difficulties. Serves as a resource and a referral for Student Housing & Residential Life staff in advanced conduct issues. Serves as department liaison to University Corporation Human Resources.

6. Functions as departmental liaison to campus partners and Alliance Residential Company.

7. Intervenes and assists, when necessary, in the resolution of staff and student concerns and emergencies, which may disrupt the normal routine of the residential community.

8. Responsible for the overall development and collaborative implementation of student success, academic success and support programs within the east campus residential community for non- traditional students. Implements programs that are consistent with the University Vision Statement, and the Division of Student Affairs and the Student Housing & Residential Life missions. Collaboratively designs and implements a strategic residential learning plan that includes faculty, staff, and student involvement.

9. Responsible for the integration of university academic support efforts, student success initiatives, student retention efforts, and cultural diversity within the residential environment.

10. Coordinates processes and strategies for professional and student assistant staff selection. Designs and implements an intentional and comprehensive training program for professional and student assistant staff. Provides administrative support for the evaluation of all professional and student assistant staff members.

11. Intervenes and assists, as needed, in the resolution of interpersonal and inter group conflicts, which may disrupt the normal routine of the residential community.

12. Provides the Director with timely and appropriate information as it relates to students experiencing problems and/or incidents in the residential community.

13. Serves as the primary liaison between Residential Life and Alliance Residential Company to ensure that facilities are adequate to meet student needs and license agreement issues are addressed.

Other Functions:

1. Assists the Director, the Assistant Director of Operations, Student Housing, and the Assistant Director of Residential Life -Main Campus Housing in the overall administration of the Student Housing & Residential Life programs and services.

2. Prepares reports as necessary for the Director regarding department activity.

3. Serves actively on departmental and other University committees/task forces, as assigned.

4. Identifies issues of area or departmental concern and takes initiative to resolve or report them and assist in the identification of potential solutions.

5. Promotes and maintains an atmosphere of excellent internal and external customer service within the Student Housing & Residential Life program.

6. Performs other duties as assigned.


Working knowledge of the practices, procedures, management and activities of a Student Housing and Residential Life program; general knowledge of the methods and problems of organizational and program management; general knowledge of research/interview techniques and principles of individual and group behavior. Ability to interpret and apply program rules and regulations; ability to initiate and use resourcefulness in planning work assignments and in implementing long-range program improvements; ability to obtain factual and interpretative information through interviews; ability to reason logically; ability to collect, compile, analyze and evaluate date and make written or verbal presentations; ability to advise students individually and in groups on routine matters and complex matters; ability to establish and maintain cooperative working relationships with faculty CSU administrators, student organizations, and others in committee work. Must possess excellent written and oral communication skills. Must have the ability to sensibly manage emergencies and respond diplomatically and effectively to complaints. Ability to analyze complex situations accurately and adopt effective courses of action; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or students organizations; analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action. Ability to carry out a variety of professionally complex assignments without detailed instructions. Demonstrated technical proficiency. Ability and skill to supervise the work of multiple direct reports and effectively recommend personnel actions; strong problem solving and conflict resolution skills; train and evaluate the productivity and performance of employees; and analyze situations and take corrective action.


Education and Experience:

Equivalent to a Bachelor's degree from an accredited college/university in a job-related field; including or supplemented by upper-division or graduate course work in counseling techniques, interviewing and conflict resolution AND three to four years progressively responsible professional student services work experience to include one year managing and coordinating an apartment residential program experience. A Master's Degree in Student Personnel, Student Affairs, or a related field may be substituted for one year of experience. Working knowledge of the practice, procedures, management and activities of a Housing & Residential Life program. Specific experience with applications, assignments, and database management is highly desirable.

Special Condition (s) of Employment:

Must be available to work evening and weekends when necessary. Advanced fluency in using various standard office software packages such as Microsoft Word, Excel, and Access. Ability to work in an occasional high-pressured environment. Demonstrated experience that clearly provides evidence of the knowledge and skills required to perform each essential duty satisfactorily. The requirements identified above are representative of the knowledge, skills and/or abilities required. Ability to complete web-based training in Defensive Driving and continue to meet the established driving standards as a condition of employment.

NOTE: Candidates identified for hire with the University Corporation at Monterey Bay must successfully complete a criminal background check.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Desired Qualifications:

Knowledge of CBORD, PeopleSoft, Adirondack Solutions, and ACCESS and experience working in an educational environment highly desirable. Experience supervising and scheduling office workflow. Demonstrated understanding of and commitment to the CSUMB Vision Statement and the core values of mutual respect, collaboration and service orientation, multiculturalism and diversity, community service and institutional excellence. Experience working with a diverse and multicultural population and performing community services; demonstrated technical literacy.


The hiring salary for this position is $3,833.33/month. This is an exempt position and as such is not eligible for the overtime provisions of the Fair Labor Standards Act. Benefits include medical, dental, vision and life insurance benefits, contributory retirement plan, TSA (403b), 13 paid holidays per year and other benefits. Corporation of CSUMB positions are at-will employment.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information, and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials.


Please complete the required on-line Corporation application at http://hr.csumb.edu/jobs/db/fp/

A complete on-line Corporation application must be received in the University Corporation Human Resources Office BY 5:00 P.M. on Monday, June 3, 2013 TO BE GUARANTEED A REVIEW. Applications received after the application screening date will be reviewed at the discretion of the Corporation.

For assistance or if you require an accommodation, please call (831) 582-4449, or TDD at (800) 735-2929. For computer/online access you may visit the Tanimura & Antle Family Memorial Library (map) or our Student Services Building first floor (map). Please check the links provided for the respective hours and the location of each site. The University Corporation at CSUMB will not fax application materials.

The University Corporation at CSUMB is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

All employees must be eligible for employment in the U.S.