CSUMB Online Recruitment System

University Corporation at Monterey Bay
Human Resources

100 Campus Center
University Corporation, Suite 119 (map)
Seaside, California 93955-8001

Main Number: (831) 582-4449



Director of Student Housing & Residential Life

Student Housing & Residential Life

Job #: FP2014-433

Open until filled. Application Screening Begins:

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California State University, Monterey Bay is distinctive in serving the diverse people of California, especially the working class and historically underserved communities. The identity of the University is framed by substantive commitment to a multilingual, multicultural, intellectual community which enables students, faculty and staff to cross institutional boundaries for innovative instruction, broadly defined scholarly and creative activity, and coordinated community service.

The University Corporation at Monterey Bay on the campus of CSUMB is an equal opportunity employer and committed to building a pluralistic university by hiring personnel with competencies and experience related to the regional and State population.

The University Corporation at Monterey Bay is a non-profit institution that is related and affiliated to the California State University, Monterey Bay. The University Corporation at Monterey Bay is a non profit 501(c)(3) public benefits corporation that is a recognized auxiliary organization of California State University and was established in July 1994. The University Corporation's mission is to further the educational purposes of the University. The University Corporation at Monterey Bay is an equal opportunity employer and committed to building a pluralistic university by hiring personnel with competencies and experience related to the regional and State Population. The University Corporation at Monterey is committed to a standard of excellence in the services it provides and in the quality of work expected of its employees.


Under the general supervision of the Assistant Vice President for Student Affairs & Dean of Students (AVP/DOS), the Director of Student Housing & Residential Life (SHRL) manages the daily operations and is responsible for the direction, coordination, implementation, integration, and evaluation of programs and services within the Office of SHRL. The incumbent is part of the Student Life team and routinely collaborates with Student Activities & Leadership Development, Judicial Affairs & Community Standards, and Health & Wellness Services. The Director provides financial, programmatic, and supervisory leadership of all residential programs and staff. CSUMB's residential communities house more than 50% of the student body and have a capacity of over 2500. On-campus housing is a significant recruitment tool for the University.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

1. Leads the department's strategic planning process in concert with Student Life, the Division of Student Affairs & Enrollment Services, and the University.

2. Develops, implements, and evaluates a residential community that is responsive to student needs and fosters and promotes learning for students while in residence. Creates a living climate that fosters the intellectual, cultural, social, and interpersonal growth of each student resident through training and supervision of program, live-in staff and other educators. Recommends and implements co-curricular learning experiences that contribute to student academic success.

3. Maintains awareness and understanding of federal, state, CSU, campus and University Corporation policies and procedures in order to effectively administer programs.

4. Advises the AVP/DOS, the Vice President for Student Affairs & Enrollment Services, and the Executive Director of the CSUMB Corporation in long range financial planning for Student Housing & Residential Life.

5. Develops and maintains a promotional program for student housing which encourages students to attend CSUMB as a residential campus. Oversees the application and room assignment process for all residential students. Responsible for housing contract oversight for 1700+ students who live on the main campus and the 750+ students living in the east campus apartments..

6. Represents SHRL in planning for major capital improvement projects, renovations and new construction projects related to student housing. Develops the programmatic plan for use of student housing facilities.

7. Recruits, hires, trains, supervises, and evaluates professional staff; directly supervises the Associate Director for Residential Education, the Associate Director for Operations, and the Administrative & Financial Coordinator. Oversees additional full-time staff members and 70+ student employees. Provides leadership for the on-going training and staff development of all SHRL staff.

8. Develops and administers an annual operational expense budget of more than $1.8 million. Ensures effective communication between SHRL and Administration & Finance units with respect to student accounts (including Financial Aid).

9. Creates and maintains relationships with appropriate individuals and departments on campus including Alliance Residential Company and the University Police Department. Develops collaborative partnerships with Student Affairs & Enrollment Services units to achieve the Division's mission and goals. Develops effective liaison relationships with and between the community and SHRL.

10. Oversees facilities maintenance and renovations. Leads the collaborative facilities-related work between SHRL, Corporation Facilities, and University Facilities Services and Operations.

11. Works collaboratively with the Campus Dining Services Manager and staff to ensure a positive dining experience for residents.

12. Oversees the summer housing program. Works collaboratively with Conference and Event Services to ensure appropriate use of residential facilities during the summer.

13. Oversees the residential conduct process and makes appeal decisions for cases heard by the Community Director for Conduct or other Student Housing & Residential Life staff.

14. Provides leadership for intervention in crisis situations.

15. Provides bi-weekly, monthly, annual, and other reports as needed.

Other Functions:

1. Serves as Chief Housing Officer for CSUMB. Acts as liaison to other institutions in areas of student housing and residential life as needed.

2. Represents CSUMB in professional meetings and organizations.

3. Promotes and maintains an atmosphere of excellent internal and external customer service within the department.

4. Serves on various campus committees as assigned.

5. Performs other job-related duties and special projects as assigned.


Knowledge of and demonstrated expertise with planning, organizing, and coordinating college or university residential housing programs; facilitating, mentoring and/or guiding individuals and groups of college students; university student services programs; practices and trends of the student services field and working knowledge of student services programs; CSUMB procedures and policies; literature and best practices in the areas of student life and residential services. Experience with assessment and evaluation. Strong skills related to the development and maintenance of effective working relationships with colleagues. General knowledge of: principles, problems, and methods of public administration, including organization, personnel, and fiscal management; knowledge of advanced statistical and research methods; effective supervisory principals, practices and techniques; and thorough knowledge of modern management and administrative techniques related to the development and implementation of appropriate methods of work planning, scheduling and coordination in a team environment to meet changing organizational objectives; and the legal and administrative issues related to the operation of student programs and activities. Must possess excellent human relations skills: ability to work with various campus constituents including students, faculty, administrators, staff employees and alumni; strong conflict resolution skills; must exhibit strong attention to detail and organizational skills, ability to remain calm under pressure and be able to multi-task in a fast paced environment. Familiarity with and commitment to the CSUMB Vision Statement. Knowledge and experience working successfully and providing leadership within a culturally diverse institution of higher education. Knowledge and understanding of the academic support needs of first-generation students from culturally diverse and historically underserved communities.

Ability to: understand and adhere to the highest principles of ethical behavior; provide skilled student services; plan, organize, and communicate effectively both verbally and in writing; provide leadership to a team effort that provides services to students in a sensitive and responsible manner creating an environment with a strong student/customer service orientation; use strong organizational personnel, supervision, and budget management skills; supervise, train and motivate the work of multiple direct reports and effectively recommend personnel actions; train and evaluate the productivity and performance of employees and possess strong problem solving and conflict resolution skills; define schedules, assign and establish projects and develop short and long range plans use appropriate technology, including a personal computer and associated software; establish and maintain cooperative working relationships in a diverse academic environment; plan, direct, assess and determine program functions, set deadlines and complete projects accordingly; work collaboratively in the development and administration of program areas; administer and forecast budgets; communicate effectively, both verbally and in writing; develop new, innovative, and effective support services for students; effectively establish and maintain cooperative working relationships within a diverse, multi-cultural environment of students, staff, faculty and academic programs across the university; design support programs to meet organizational objectives. Proficiency in the use of computers, including appropriate software.


Education and Experience:

Equivalent to a Master's degree from an accredited college or university AND five to seven years Student Affairs experience in a residential university program, preferably at the senior housing management level. Additional experience beyond the minimum requirement which has demonstrated that the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for up to two years of the education on a year-for-year basis.


Must have strong leadership, interpersonal, and communication skills and demonstrated experience working with diverse populations. Demonstrated ability to address the essential functions associated with this position including the knowledge and abilities identified above. Ability to complete web-based training in Defensive Driving. Must continue to meet the established driving standards as a condition of employment.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

NOTE: Candidates identified for hire with the University Corporation at Monterey Bay must consent to a criminal background check


Master's degree in Education, Student Personnel Services, Higher Education, Counseling or a related field is preferred. Significant experience developing university student housing programs and services. Knowledge of the California Educational Code and laws that affect CSU policies that apply to CSU programs and services in Student Life. Experience in developing cooperative and collaborative working relationships with individuals and groups within. Experience in assessment of programs and activities with a focus on learning outcomes. Bilingual skills (speaking and writing). Highly desirable: Demonstrated understanding of and commitment to the CSUMB Vision Statement and the Core Values of applied, active, and project-based learning activities; interdisciplinarity; multicultural and global perspectives; technological sophistication; service learning; ethical reflection and practice; and collaboration. Experience working with a diverse and multicultural population and performing community services. Demonstrated technical literacy.


Salary is commensurate with experience. This is an Exempt position and as such is not eligible for the overtime provisions of the Fair Labor Standards Act. Benefits include medical, dental, vision and life insurance benefits, contributory retirement plan, TSA (403b), 13 paid holidays per year and other benefits. Corporation of CSUMB positions are "at-will" employment.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials.


Please complete the required on-line Corporation application at http://hr.csumb.edu/jobs/db/fp/

A complete on-line Corporation application must be received in the University Corporation Human Resources Office BY 5:00 P.M. on Friday, March 28, 2014, TO BE GUARANTEED A REVIEW. Applications received after the application screening date will be reviewed at the discretion of the Corporation.

For assistance or if you require an accommodation, please call (831) 582-4449, or TDD at (800) 735-2929. For computer/online access you may visit the Tanimura & Antle Family Memorial Library (map) or our Student Services Building first floor (map). Please check the links provided for the respective hours and the location of each site. The University Corporation at CSUMB will not fax application materials.

The University Corporation at CSUMB is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

All employees must be eligible for employment in the U.S.